Consumer rights & withdrawal

1. Who is protected

This document addresses consumers and other people who receive mandatory consumer-equivalent protection, including qualifying Polish sole traders. A business label does not remove protection that the law gives you. The operator is Kacper Zaremba, ul. Łowicka 52 m. 1, 02-531 Warszawa, Poland; contact contact@gexna.com.

Current availability: Free access is available. Paid Creator and PRO subscriptions are not open for purchase. The ebook is in preparation. No payment is taken on this website.

2. Withdrawing from a distance contract

Where Polish/EU distance-contract rules apply, a consumer generally has 14 days from concluding a service contract to withdraw without giving a reason, subject to the applicable legal exceptions. Other mandatory rights or a longer period may apply, for example if required information was not provided. The contract type and your circumstances matter.

Send a clear statement identifying you and the contract to contact@gexna.com or our postal address. The optional model below is not compulsory; another unambiguous statement is sufficient. Where an applicable online withdrawal facility is provided with a future order or by the payment arrangement, you may use that route as well. These channels do not restrict any other legally valid way of withdrawing. The standard in-app cancellation button described in Billing & refunds stops future subscription renewal; it is not a mandatory or exclusive route for exercising a statutory right of withdrawal. A clear withdrawal statement sent by email may be used without first clicking that button.

3. Immediate service and digital content

Starting a monthly SaaS service immediately does not automatically cancel a consumer’s withdrawal right. Where the law permits a proportionate charge for service supplied before withdrawal, it requires the relevant prior information and an express request to start early. We do not claim that merely logging in or ticking a generic terms box satisfies all those requirements.

A separately supplied ebook or other digital content can have different rules. Any legally effective early-delivery consent, acknowledgement of the consequences and contract confirmation must be collected for that particular purchase. No ebook is being sold now, and this document does not obtain that consent in advance.

4. What happens after a valid withdrawal

Where applicable, payments are reimbursed without undue delay and no later than 14 days after receipt of the withdrawal statement, subject to lawful rules for the particular contract. Refunds use the original payment method unless another method is expressly agreed without additional cost. Any legally due proportionate service charge is assessed under the conditions above, not imposed as a blanket deduction.

An applicable Merchant of Record policy may add protection. Refunding money, cancelling renewal and restoring an application operation allowance are different actions.

5. Digital-service conformity and complaints

The digital service must meet the contract and applicable mandatory conformity requirements. Required security and other updates, and remedies for failure to supply or lack of conformity, are not excluded by an AI or availability disclaimer. Depending on the conditions, you may require the service to be brought into conformity and may have a right to price reduction or termination.

Email contact@gexna.com or write to the operator, identifying the account, issue and desired remedy. We will respond within 14 days where that Polish statutory deadline applies. You do not have to waive rights or withdraw a good-faith payment dispute as a condition of having a complaint examined.

6. Optional model withdrawal statement

Copy and complete the text below if you wish. It is an optional email/postal template, not an online submission form. No message is sent or contract cancelled by displaying or copying it.

To: Kacper Zaremba, ul. Łowicka 52 m. 1,
02-531 Warszawa, Poland; contact@gexna.com

I hereby give notice that I withdraw from my contract
for the supply of the following service/digital content:

Service / order reference:
Date the contract was concluded:
Name of consumer:
Address of consumer:
Account email / reply email:
Date:
Signature (only if this statement is sent on paper):

Keep evidence that your statement was sent. We will confirm receipt on a durable medium when required. Do not include payment-card details or a password.

7. Dispute assistance and applicable law

You may seek help from a competent consumer authority or adviser and use legally available court or out-of-court routes. UOKiK information is available at prawakonsumenta.uokik.gov.pl. A choice of Polish law does not remove mandatory consumer protections that otherwise apply in your country. There is no compulsory private arbitration in these GEXNA documents.